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General Terms and Conditions


*All transactions made with Blacklock Carpets Ltd (the company) are subjected to the terms below.

** RUGS AND REMNANTS AND REDUCED ITEMS: We do not return any rugs or remnants or any reduced items purchased in store.

**FLOOR COVERINGS: Old and new floorings covering will be left onsite unless arranged prior to the fitting date with a member of our team.

**PAYMENTS: Final payments must be on completion of work on the date of your fitting unless arranged prior to the date with the store. Interest will be charged to any late payments if not arranged prior with the store. When ordering your materials/floorings from Blacklock Carpets a 50% deposit will be taken.

*PRICE: Prices are subjected to change from original quotation due to increases from wholesalers and manufactures. Our overall Total on the invoice supplied is including VAT @ 20%.

*CANCELLATIONS: We do regret cancellations on orders of material cannot be refunded and deposit will be retained due to materials being cut or despatched from our wholesalers/manufacturers.

FITTING CANCELLATIONS: Due to the volume of work carried by Blacklock Carpets fitting slots must be reported for cancellations at least up to 48 hours before. If after the time required a fitting charge may apply. If multiple fitting slots are cancelled then a standard fitting charge will apply to each area on your fitting date.

SHADING: All pile carpets, especially those with plain grounds, are liable to shade: Light and dark patches arising from uneven surface pressure. This tendency is not detrimental to the wear of the material and is not due to any manufacturing fault. Light and delicately shaded carpets are liable to become solid in wear and apparently lose colour. Even the greatest care on the part of the manufacturer or wholesaler cannot prevent these tendencies and Blacklock Carpets cannot therefore accept responsibility for complaints arising from either of these causes.

COLOUR VARIENCE: Manufacturers are allowed a tolerance on colour dying, most of them are stated on the back of the manufacturers sampling. All carpets are dyed with modern techniques and despite high control standards some variation from a dye batch to another dye batch is unavoidable. As a result the sampling provided by Blacklock Carpets may vary from the carpet you have fitted.

INSPECTIONS OF WORK: Report any complaints or concerns on any of our materials within 5 working days. If any bumps occur in your floorings please notify the shop after two weeks of your fitting date due to the flooring having time to settle in your home.

If a line occurs in the new fitted carpet this known as a pole mark, it is just where the carpet has been wrapped up tightly and should disappear within a month if not please contact the store. Stretch and Trims must be reported within a year of the work carried out.

INSPECTION OF ORDERS: On arrival of your new carpet please ensure you check your flooring is correct with your flooring fitter ie: Colour and the material is what you have purchased.